This past Christmas (2016) I went in search of an automated carwash and made the mistake of stopping by what was then called Four Season's car wash. I drive a Chevy Tahoe with a bug guard on the front of the hood. I should say it used to have a bug guard. One trip through the wash and it was ripped right off. I know car washes typically treat aftermarket equipment as a "wash at your own risk" scenario, however a bug guard doesn't really change the vehicle's profile at all. It's also not something that I could have removed.
In summary, the wash left my truck dirty and the customer service left me frustrated and exhausted.
I went to this carwash after a very long working Saturday really needing to wash and vacuum my car. Even though it was three minutes until they closed, they still serviced me and allowed me to sign up for the $35 a month unlimited premium wash special. They are nice folks with a terrific deal!
I have always used this Carwash because it is right by the Kroger I go to, but after today, I never will go here again. There is paint missing all over my car, certain spots look like hail hit my car, and part of the blue big spinners in the car wash stuck in the door handles of my car. The emloyee working at the time was obviously young, and playing on his phone so I just left. I didn't really notice the small hail looking spots & stuff hanging from m6 door handles until I got to Kroger. Livid is an understatement. I drive a 2016 SUV, there is no reason as to why my car should look like this.
I went there yesterday to get my car washed and vacuumed. First there was so soap in the Car scrub buckets that you would use prior to entering the car wash, then we went through the car wash itself which was fine. When we pulled around to the vacuums we pulled to two different vacuums and neither worked. When I went to the attendant he checked them and then told me they were on, but he guessed the motors had died in both the vacuum machines I tried (on two different machines). Needless to say he was no help. I was pretty bummed and will not be returning. In all the years this facility has been open it has really gone down hill.
They continued to give me the runaround for months until they finally processed my claim. Rather than send me the check as I had requested, they sent it to a nearby Chevy dealer. Apparently they picked the dealer from one of the many repair estimates I had sent in, however they neglected to inform the dealer (or me) of their decision. Thankfully the dealership was able to find my check and I eventually got the bug shield repaired.
Reasonable prices and they also give you a free shammy for drying and detailing your ride along with free vacuum.
As if the property damage wasn't enough, the wash didn't even clean the truck all that well. I immediately brought the damage to their attention and was told that they'd "review the tapes" and get it back to me. I left my phone number with the understanding that they'd review the incident and call me. They never initiated contact. Over the next several months I repeatedly had to call and email to find out the status of my claim. I was given every excuse in the book why the owner couldn't call me, including everything from illness, vacation, marriage, and store inventory.
Car Wash Usa Express is a US Car Wash based in Madison, Mississippi. Car Wash Usa Express is located at 2027 Strawberry Hill Dr, Madison, MS 39110, USA.
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